Negative or biased comments on Google Map

How to Remove negative comments from Google map

 

One of the great places to introduce your company or site is to record contact information on Google Maps. This will show the user when searching for a brand name or contact information, geographic location and gallery of your images, which will have a significant impact on trust in the audience.

Also, registering a site on a Google map will give you the opportunity to get your customer and audience comments and public exposure. Of course, this also brings problems to you because it may be questioned by entering negative and biased comments from your competitors.

Google Maps

Google has various algorithms to confirm users’ views and display them, but in most cases, in most cases, they do not have the functionality to remove misleading comments from the Google map. In this article, we will try to provide you with practical techniques to deal with these negative comments. Some of these techniques can also be relevant to the topic of point-of-sale marketing.

Who can register their comments on Google Maps?

In general, anyone who can see your Google search results and your position on Google Maps with your Gmail account allows you to view comments and rate them. This can be done both on the desktop and on the mobile phone.

In other words, when a user searches for their Gmail account on Google, they can comment on companies registered on the Google map. Google does not have a way to measure their relationship with your company or site and most comments will be confirmed.

Also, using the Google Map app on mobile, you can make comments and ratings for registered locations. It does not matter if it’s a company, restaurant, cafe, a tourist destination or even a park. For each point in the Google map, there is a possibility to insert comments and scores.

How to deal with negative comments on Google Maps?

Negative comments are divided into two main categories. Real opinions and misconceptions. The actual comments are sent from your customers and are directly related to their experience of working with you or using the services and products, but misconceptions are usually made by competitors and aimed at destroying your public credibility and reputation.

Maybe you think why we should pay attention to these ideas. There are 2 very important points in this section. First, negative comments can have a negative impact on your credit and reduce the chances of attracting new customers. The second point is Google’s attention to users’ satisfaction and performance ranking in 2018. For more information, we suggest studying the impact of user behavior on SEO and the series of articles by SEO 2018.

Answer the real negative comments

If a dissatisfied customer chooses a space like Google’s map to insert comments and scores, it means that your response is generally disappointed or not a way to express yourself directly.

In the first step, the best thing to do is to get in direct contact with this person and have a hug. Maybe you really have been weak in this collaboration or have misused the sender. In these circumstances, you can contact the complainant directly and obtain satisfaction with various offers.

In some cases, dissatisfied customers do it without a right, and they actually think they are right, while your opinion is something else. In this situation, the best solution for you is to respond to the user’s opinion in the same Google map space and fix the ambiguity for other people who view this comment.

Imagine having a restaurant and one of your customers is dissatisfied with the quality of the food or how it is served. For example, in Google’s comments section, the food was too steep or cold.

In this situation, you do not have direct access to the customer for appeals, but you can relax in the space by offering a free meal and explaining the circumstances that have come to him and show other users that you value their opinions and customer satisfaction.

Answering negative bias

In many cases, biased negative comments are included with a 1-star rating and are spicily tweaked. These comments are generally posted by your competitors or those who are upset about your success. In this situation, follow the path below.

1- Request deleting negative comments from Google results

Along with every comment recorded on Google results, there is a flag icon that allows you to submit a request to remove it from Google. Clicking on that page will open for you, which will first ask you for your Gmail address and asks you to remove the comment from Google’s map below.

The most common reasons are as follows:

  • The comment contained contains ugly, disgusting or inappropriate phrases
  • Insertion includes advertising or spam
  • This item is not relevant

The comment is incorrect and violates ourselves careful about each of these options, because only if your request is checked and confirmed that you have chosen the right option. If the comment is word-for-word, then your work will be very simple and you will quickly get the answer by choosing the first option.

Otherwise, it’s difficult to remove the user’s perspective of the map and you can generally try selecting it with option 2 or 3 to remove it.

2- Direct response and uncertainty for others

In many cases, negative comments are limited to starring and no comments. In these terms, the user has not violated any of Google’s standards and can not practically be removed. If you did not succeed in the first step, you should defend yourself. In most cases, people who mislead their minds hide their identity. There is no name or image of them.

In this situation, self-defense is very convenient, the first response can be to ask the person submitting the comment to identify your identity so that you can obtain satisfaction with alternative offers. In your point of view, be sure to mention the anonymity of the individual.

By doing so, other people who see this view will find that the comments were probably biased and invalid. It also cares about your intentions and the quality of your services.

3. Compensation for the negative score with positive comments

Ask your friends, clients, and colleagues to put off the negative impact of these negative comments by posting their positive feedback and real experiences. The average score between 4.2 and 4.5 is a logical and realistic point of view from Google.

You can delete a negative comment by adding 4 to 5 actual comments and high scores and increase your rating. In this section, please note that sending unrealistic comments can be suspicious for users.

We suggest that comments be made by real people and satisfied customers, rather than creating multiple accounts for yourself and rating them yourself.

Suggest a website to comment on Google Maps

By studying this article, there will probably be two things to come to your mind. First, give yourself a high rating and then give negative points to your competitors! But before you take action, please read our offer and ours.

1. Honesty is a very high value, tools designed to display your credentials, so the most important thing to keep honest is to show honesty! If you use this space for marketing or creating unrealistic credentials, people will quickly understand and have an adverse impact on them.

2. A healthy competition will help to grow all of the active companies in one area. With the destruction of competitors, you really lose your customers’ trust in the industry and your business. The collapse of an aircraft, even if due to technical malfunctions or atmospheric problems, will undermine the credibility and security of the entire fleet of the country.

You can insert your own experience from the negative comments of users on Google Map in the comments section of this page or ask your questions about different sections of the article so that experts and webmasters will respond to your loved one

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